driasi is an ambitious, innovative, and fast-paced company. We offer exceptional training and development programs, along with competitive pay and great benefits all within an engaging, fun, and collaborative work environment. driasi staff members have a unique opportunity to gain national knowledge and expertise in handling policies across various regions and territories. At driasi, we all work together to come up with big ideas and bring them to life. We focus on our customers first, we bring our best, and we know we are stronger together.

driasi offers a comprehensive benefits package, including:

• Health insurance
• Company paid dental
• Company paid short-term disability and long-term disability
• Company paid life insurance and AD&D
• Supplemental voluntary life insurance and AD&D
• Generous PTO policy
• Parental leave
• Domestic partner benefits
• 401(k) with employer match
• Profit sharing
• Health club reimbursement
• Tuition reimbursement

Summary Overview

The Training and Development Specialist will focus on conducting training and development programs for employees, and in partnership with the Corporate Trainer, will create, develop, and implement materials to support the organization’s training strategy.

Duties/Responsibilities:

• Executes training and onboarding for new hires as well as cross training for current employees to maintain or improve job skill performance.
• Presents training and development material by using various forms and formats including group discussion, lecture, simulations, and videos.
• Learns new and existing client products and technology platforms with the ability to translate the information into a comprehensive training program.
• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development.
• Performs other related duties as required which may include complaints handling and quality assurance needs across the organization.

Required Skills/Abilities: 

• Excellent verbal and technical writing communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Extremely proficient with Microsoft Office Suite and related program software. 

About driasi

Direct Response Insurance Administrative Services, Inc. (driasi) is a leading provider of outsourcing solutions for the insurance and financial sector. driasi focuses on optimizing administration at every touch point, driving customer retention and premium growth.

driasi handles most functions normally performed by insurance companies or bank insurance agencies, such as application processing, mail fulfillment, claims services, and certificate issuance. In addition, we provide premium billing and collection, unparalleled customer support through our multi-channeled Customer Contact Center, underwriting, and proven solutions for conversion and retention. We continually strive to ensure our clients receive world-class service.

Equal Opportunity Employer

driasi is an equal opportunity employer.

We thank all candidates for their interest in employment with driasi. Only those selected for an interview will be contacted.